TY  - BOOK
AU  - Kumarathunga, H.M.Upathissa
TI  - Impact of service quality on customer satisfaction in hotels
U1  - 051 
PY  - 2015///
CY  - Kuliyapitiya
PB  - Wayamba University of Sri Lanka
KW  - Service quality
KW  - Employees
KW  - Customer satisfaction
KW  - Managers
KW  - Hotel field
ER  -