00551nam a22001577a 4500003000800000008004100008041001200049082001600061100002600077245013700103260006000240300001900300650002700319650002100346650002600367WUSLLib230118b           ||||| |||| 00| 0 eng d  aEnglish  a173bPGDBM   aMarasinghe, M.A.I.D.   aImpact of service quality dimension towards customer satisfaction with special reference to Hatton National Banks (PLC) in Sri Lanka  aKuliyapitiya: bWayamba University of Sri Lanka, c2015  a119p.; c30cm   aCustomer satisfaction   aService quality   aCustomer expectation