Jayarathne, E.M. <br/><br/>
Impact of service quality dimension toward customer satisfaction with special reference to Bank of Ceylon  

 - Kuliyapitiya:   Wayamba University of Sri Lanka,   2015 
 - xiv, 117p. ix;   30cm  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customers response <br/>Service assurance <br/>Customer satisfaction 
<br/><br/><label>Dewey Class. No.: </label>211  / PGDBM