TY  - BOOK
AU  - Jayarathne, E.M.
TI  - Impact of service quality dimension toward customer satisfaction with special reference to Bank of Ceylon 
U1  - 211 
PY  - 2015///
CY  - Kuliyapitiya: 
PB  - Wayamba University of Sri Lanka, 
KW  - Customers response
KW  - Service assurance
KW  - Customer satisfaction
ER  -