Dharmasena, B.B.M.S.  <br/><br/>
A study of the effect of service delivery gaps on beneficiary satisfaction in development projects conducted by North Western Provincial Council  

 - Kuliyapitiya:   Wayamba University of Sri Lanka,   2018 
 - xv, 119p.;   30cm  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Extent assurance <br/>Service quality <br/>Customer satisfaction 
<br/><br/><label>Dewey Class. No.: </label>263  / PGDBM