00547nam a22001577a 4500003000800000008004100008041001200049082001600061100002100077245015100098260006000249300002500309650001500334650002200349650001800371WUSLLib230127b           ||||| |||| 00| 0 eng d  aEnglish  a275bPGDBM   aDe Costa, M.N.S.  aThe impact of extended marketing mix elements towards service encounter satisfaction in state commecial banks of the Western Province of Sri Lanka  aKuliyapitiya: bWayamba University of Sri Lanka, c2017  aviii, 103p.; c30cm   aMarketing   aBanking industry   aCentral bank