00601nam a22001577a 4500003000800000008004100008041001200049082001600061100002700077245019500104260005900299300002200358650002700380650001400407650002200421WUSLLib230127b           ||||| |||| 00| 0 eng d  aEnglish  a295bPGDBM   aDissanayake, D.M.J.U.   aImpact of service quality dimensions on customer satisfaction of the public sector commercial banks in Sri Lanka: bwith special reference to Western Province public sector commercial banks   aKuliyapitiya:bWayamba University of Sri Lanka, c2018  aix, 78p.; c30cm   aCustomer relationship   aAssurance  aCommercial banks