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121.

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7 days to top notch customer service by

Yardley, Gary
Kelly, Jan

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Singapore Times Book International 1996

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.3128 YAR.

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122.

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Effective management for marketing by

Worsam, Mike

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New Delhi Viva Books 2002

Availability: Items available for loan: Main Library (2)Location, call number: Lending Section 658.802WOR, ...

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123.

The non signs of service: getting to the heart of the matter in customer service by

Stiel, Holly

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New Delhi Tata Mcgraw-Hill 2001

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812STI.

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124.

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Service marketing by

Kurtz, David L

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New York John Wiley 2002

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.8KUR.

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125.

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Successful selling with NLP powerful ways to help you connect with your customers by

O'connor, Joseph
Prior, Robin

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: London Thorsons 1995

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.85OCO.

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126.

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The customer response management handbook by

Richard, Darlene D

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New Delhi Tata Mcgraw-Hill 2004

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812RIC.

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127.

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Kaizen strategies for coustmer care: how to create a powerful customer-care program and make it work by

Wellington, Patricia

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: London Pitman pub 1995

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 858.812WEL.

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128.

Customer satisfaction by

Scott, Dru

Edition: 3rd

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New Delhi Viva Books 2004

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812SCO.

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129.

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The ultimate CRM handbook: strategies and concepts for building enduring customer loyality and profitability by

Freeland, John G [Editor]

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New Delhi Tata Mcgraw-Hill 2003

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812THE.

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130.

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Total quality: creating individual and corporate success by

Ahluwalia, J.S [Editor]

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New Delhi Institute of Directors 1996

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.4013TOT.

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131.

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Principles of banking ( for JAIIB examination )

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Mumbai Indian Institute of Banking & Finanace 2005

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 332.1PRI.

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132.

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Short cycle selling by

Kasper, Jim

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.81KAS.

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133.

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Sales forecasting: a new approach by

Wallace, Thomas
Stahl, Robert A

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New Delhi Shroff Publishers 2002

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.818WAL.

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134.

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Sales management: teamwork leadership & technology by

Futrell, Charles M

Edition: 6th.

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Australia Thomson 2001 2003

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.81FUT.

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135.

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Strategic thinking (essential managers) by

Bruce, Andy
Langdon, Ken

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: London A Dorling Kindersley 2000

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.404BRU.

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136.

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The second century: reconnecting customer and value chain through build-to-order; moving beyond mass and lean production in the auto industry by

Holweg, Matthias
Pil, Frits K

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Cambridge The MIT Press 2004

Availability: Items available for loan: Main Library (2)Location, call number: Lending Section 629.0688222BOL, ...

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137.

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Managing supply chains; a logistics approach by

Coyle, John J
Langley, C. John
Novack, Robert A
Gibson, Brian J

Edition: 9th.

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New Delhi Cengage Learning 2013

Availability: Items available for loan: Main Library (2)Location, call number: Reference Section 658.7MAN, ...

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138.

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Principles of marketing by

Kotler, Philip
Armstrong, Gary
Agnihotri, Prafulla

Edition: 17th Ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Noida: Pearson India Education Services, 2018

Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.8 KOT.

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139.

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Critical analyses of factors affecting customer satisfaction on loan recovery procedures in the private sector commercial banks in Sri Lanka by

Wijekoon, B.P.W.M.S

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2007

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 008PGDBM.

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140.

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Service quality dimensions leading to customer satisfaction: a case study in DFCC Vardhana bank by

Sathkumara, S.M. Kusumsiri

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2010

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 009PGDBM.

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