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21.

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A study on factors influencing customer satisfaction on the services offered by the administration of the national universities of Sr Lanka by

Upananda, D.D

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2013

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 034 MBA.

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22.

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Impact of service quality on customer satisfaction in hotels by

Kumarathunga, H.M.Upathissa

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2015

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 051 MBA.

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23.

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Analysis of factors of service quality dimension towards customer satisfaction: with special reference to government sector banks in Kurunegala District, Sri Lanka by

Rohan, K.P.C

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2015

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 136 PGDBM.

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24.

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Impact of service quality dimension towards customer satisfaction with special reference to people's banks in Sri Lanka by

Inaya, M.N.J

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2015

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 169 PGDBM.

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25.

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Impact of service quality dimension towards customer satisfaction with special reference to Lanka Orix Laesing Company PLC by

Herath, D.M.N

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2016

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 170 PGDBM.

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26.

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Impact of service quality dimension towards customer satisfaction with special reference to Hatton National Banks (PLC) in Sri Lanka by

Marasinghe, M.A.I.D

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2015

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 173 PGDBM.

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27.

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Analysis of factors influencing students satisfaction on operational performance in connection with knowledge delivery process in the public sector technical colleges in Sri Lanka by

Abeywickrama, K.P.S.S

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2016

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 189 PGDBM.

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28.

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Impact of service quality dimension on customer satisfaction: with special reference to North Western Province of Ceylon electricity Board by

Rathnayake, R.M.I.W

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2016

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 212 PGDBM.

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29.

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Analysis of factors causing service quality dimension toward customer satisfaction with special reference to Bank of Ceylon by

Thushara, P.M.S

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2015

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 215 PGDBM.

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30.

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Impact of service quality dimensions towards customer satisfaction on pipe water supply by National Water Supply & Drainage Board, Sri Lanka by

Tennakoon, T.M.S.S.D

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2016

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 229 PGDBM.

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31.

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Impact of service quality dimentions on customer satisfaction: with special reference to the services offered by National Water Supply & Drainage Board by

Seneviratna, S.M.S

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2016

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 234 PGDBM.

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32.

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A study of the effect of service delivery gaps on beneficiary satisfaction in development projects conducted by North Western Provincial Council by

Dharmasena, B.B.M.S

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2018

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 263 PGDBM.

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33.

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Impact of service quality dimensions on customer satisfaction with special reference to water supply schemes in Puttalam District by

Shantha, R.P.A

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapititya: Wayamba University of Sri Lanka, 2017

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 293 PGDBM.

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