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61.

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Marketing revolution the radical new approch to transforming the business, the brand & the bottom line by

Gamble, Paul R
Stone, Merlin
Tapp, Alan
Marsella, Anthony

Publication details: London Kogan Page 2006 2006

Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.8MAR.

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62.

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Making customer service happen a simple and effective guide to achieving unbellevable customer satisfaction while reducing your costs by

Lake, Neville
Hickey, Kristin

Publication details: Warriewood Business Publishing 2006 2006

Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.812LAK.

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63.

Miller and freund's probability and statistics for engineers by

Johnson, Richard A

Edition: 5th.

Publication details: 1994

Availability: No items available.

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64.

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How to profitably delight your customers by

Mather, Hal

Publication details: Oxford Butterworth 2001 2001

Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.812MAT.

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65.

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Cost management Strategies for business decisions by

Hilton, Ronald W
Selo, Frank H
Maher, Michael W

Edition: 2nd.

Publication details: New Delhi Tata McGraw-Hill 2003 2003

Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.1552HIL.

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66.

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Customer relationship management how to turn a good business into a great one by

Roberts - Phelps, Graham

Language: English Language

Publication details: New Delhi Viva Books 2003 2003

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812PHE. Makandura Library (1)Location, call number: Lending Section 658.812ROB.

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67.

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Closing sales and winning the customer's heart by

Parker, Emily King

Publication details: New Delhi Viva Books 2003 2003

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.85PAR.

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68.

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E-business roadmap for success by

Kalakota, Ravi
Robinson, Marcia

Publication details: Boston Addison Wesley 1999 1999

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.84KAL.

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69.

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A handbook of management and leadership a guide to management for results by

Armstrong, Michael
Stephens, Tina

Publication details: London Kogan Page 2005 2005

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.4092ARM.

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70.

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18 brand astras using brand abilities as weapons for CRISP brand building by

Kapoor, Jagdeep

Publication details: New Delhi Response Books 2003 2003

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.827KAP.

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71.

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Improving employee performance by

Harrison, Nigel

Publication details: New Delhi Kogan Page 2002 2002

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.3125HAR.

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72.

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Help desk management in a week by

Chapman, Jacqueline

Publication details: London Hodder & Stoughton 2003 2003

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812CHA.

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73.

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50 activities for achieving excellent customer service by

Doane, Darryl S
Sloat, Rose D

Publication details: New Delhi Ane books 2004 2004

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812DOA.

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74.

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Introduction to marketing theory and practice by

Palmer, Adrian

Edition: 3rd.

Publication details: Oxford Oxford University 2012 2012

Availability: Items available for loan: Main Library (2)Location, call number: Reference Section 658.8PAL, ...

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75.

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CRM in a week by

Langford-wood, Naomi
Salter, Brian

Publication details: London Hodder & Stoughton 2002 2002

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812LAN.

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76.

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Customer service nightmares 100 tales od the worst experiences possible, and hoe they could have been fixed by

Friedman, Nancy

Publication details: New Delhi Viva Books 2004 2004

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812FRI.

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77.

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Leading through relationship marketing How winning organisations leverage stakeholder relationships to improve business performance by

Batterley, Richard

Publication details: New Delhi Tata McGraw-Hill 2004 2004

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812BAT.

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78.

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Key account management in a week by

Stewart, Grant

Publication details: London Hodder & Stoughton 2003 2003

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.8STE.

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79.

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Essentials of services marketing concepts, strategies, & cases by

Hoffman, K. Douglas
Bateson, John E.G

Edition: 2nd.

Publication details: Bangalore Thomson 2002 2002

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.8HOF.

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80.

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Handbook for measuring customer satisfaction and loyalty by

Hill, Nigel
Alexander, Jim

Publication details: New Delhi Infinity books 2003 2003

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.512HIL.

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