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Customer relationship management integrating marketing strategy and information technology by

Zikmund, William G
Mcleod, Raymond
Gilbert, Faye W

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Singapore John Wiley 2004

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812 ZIK.

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Who stole my customer winning strategies for creatingand sustaining customer loyalty by

Thompson, Harvey

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New Delhi Pearson education 2004

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.8343THO. Makandura Library (1)Location, call number: Journal Section 658.8343 THO.

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The second century: reconnecting customer and value chain through build-to-order; moving beyond mass and lean production in the auto industry by

Holweg, Matthias
Pil, Frits K

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Cambridge The MIT Press 2004

Availability: Items available for loan: Main Library (2)Location, call number: Lending Section 629.0688222BOL, ...

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Critical analyses of factors affecting customer satisfaction on loan recovery procedures in the private sector commercial banks in Sri Lanka by

Wijekoon, B.P.W.M.S

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2007

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 008PGDBM.

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Service quality dimensions leading to customer satisfaction: a case study in DFCC Vardhana bank by

Sathkumara, S.M. Kusumsiri

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2010

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 009PGDBM.

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Operational performance leading to customer satisfaction upon installation of new water supply connections in the National Water Supply and Drainage Board by

Balasuriya, B.W.R

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2009

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 013PGDBM.

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Perceived service quality of customers about public sector banking industry in Sri Lanka by

Ekanayake, E.M.R

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2009

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 024 PGDBM.

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Assessment of factors influencing customer satisfaction upon operational services: with special reference to national water supply and drainage board by

Gunawardana, A.P

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2007

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 027 PGDBM.

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Customer dissatisfaction on service delivery points with special reference to the Ministry of Industries, Sports, Rural Development, Women Affairs, Youth Affairs and Tamil Education Central Provincial Council by

Galahitiyawa, W

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya Wayamba University of Sri Lanka 2011

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 015 MBA.

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Analysis of factors causing operational performance in the divisional secretariats towards service delivery satiscation by

Ranasinghe, B.P.B

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2010

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 017 MBA.

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11.

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Percived service quality & customer satisfaction on the operational performance of auto mated teller machine systems with special reference to private sector banks by

Premakeerthi, W.A

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2007

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 041 PGDBM.

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12.

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Analysis of factors in connection with passport delivery procedure in the department of immigration and emigration of Sri Lanka towards customer satisfaction by

Priyantha, U.H

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2011

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 024 MBA.

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13.

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Customer satisfaction on service dilivery at service dilivery points of valuation service in Sri Lanka by

Rajakaruna, R.A.R.M.N

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2010

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 052 PGDBM.

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14.

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Factors influencing customer satisfaction in public sector service delivery: The case of three public sector institutions; divisional secretariat, water board, urban council by

Srimali, A.A.D

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2012

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 028 MBA.

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15.

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The impact of service quality on customer satisfaction in the public sector passenger transport industry in Sri Lanka by

Jayantha, G.P.H

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2013

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 029 MBA.

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16.

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Operational performance leading to customer satisfaction supply of new telephone lines in the Sri Lanka Telecom PLC by

Ariyaratne, K.S.G

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2012

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 058 PGDBM.

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17.

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Customer satisfaction on service delivery at customer care centre of National Water Supply and Drainage Board (NWSDB) by

Wijekoon, P.M.L.C

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2009

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 060 PGDBM.

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18.

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Factors influencing customer satisfaction on perceived service quality: with special reference to technical colleges in Sri Lanka by

Edirisinghe, E.A.N.D

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2009

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 062 PGDBM.

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19.

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End user satisfaction of customers on product quality: with special reference to customer made, large scaled apparel manufacturing industry selling online to Europeon market by

Pathirana, H.G.N.A

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2012

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 076 PGDBM.

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20.

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Impact of service quality dimensions towards satisfaction of the students: special reference to National Institute of Business Management by

Attanayaka, A.M.B.S

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2014

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 107 PGDBM.

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