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Service marketing by

Kurtz, David L

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New York John Wiley 2002

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.8KUR.

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Successful service management by

Metters, Richard
Metters, King
Pullman, Madeleine
Walton, Steve

Edition: 2nd.

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New Delhi Cengage Learning 2006

Availability: Items available for loan: Main Library (2)Location, call number: Reference Section 658.812SUC, ... Items available for reference: Main Library: Not for loan (2)Location, call number: Multimedia Unit 658.812SUC, ...

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Service management : operations, strategy, information technology by

Fitzsimmons, James A
Fitzsimmons, Mona j

Edition: 7th.

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Chennai McGraw-Hill 2011

Availability: Items available for loan: Main Library (5)Location, call number: Reference Section 658FIT, ...

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Principles of services marketing by

Palmer, Adrian

Edition: 7th.

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Berkshire McGraw-Hill 2014

Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.8PAL.

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effect on operational performance torwads service satisfaction by

Karunarathne, H.M

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya Wayamba University of Sri Lanka 2012

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 011MBA.

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Customer satisfaction on service dilivery at service dilivery points of valuation service in Sri Lanka by

Rajakaruna, R.A.R.M.N

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2010

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 052 PGDBM.

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Factors influencing customer satisfaction in public sector service delivery: The case of three public sector institutions; divisional secretariat, water board, urban council by

Srimali, A.A.D

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2012

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 028 MBA.

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The impact of service quality on customer satisfaction in the public sector passenger transport industry in Sri Lanka by

Jayantha, G.P.H

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2013

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 029 MBA.

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A study on service quality and customer satisfaction with special reference to state commercial banks in Mannar District by

Ravel, Leenus Rex Siron

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2012

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 056 PGDBM.

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Operational performance leading to customer satisfaction supply of new telephone lines in the Sri Lanka Telecom PLC by

Ariyaratne, K.S.G

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2012

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 058 PGDBM.

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11.

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Customer satisfaction on service delivery at customer care centre of National Water Supply and Drainage Board (NWSDB) by

Wijekoon, P.M.L.C

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2009

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 060 PGDBM.

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12.

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Factors influencing customer satisfaction on perceived service quality: with special reference to technical colleges in Sri Lanka by

Edirisinghe, E.A.N.D

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2009

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 062 PGDBM.

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13.

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Comparative study determining service quality (SQ) in retail bank: state bank vs private bank (in Colombo District) by

Karunarathna, K.A.Ajith

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2012

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 090 PGDBM.

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14.

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Impact of service quality dimensions towards satisfaction of the students: special reference to National Institute of Business Management by

Attanayaka, A.M.B.S

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2014

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 107 PGDBM.

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15.

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Analysis of factors of service dimension towards service quality by

Pathirana, W.P.N.V.K

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2012

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 115 PGDBM.

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16.

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Analysis of factors causing students' satisfaction upon service delivery with special reference to private sector high education institutions in Sri Lanka by

Mahipala, Dhammika G

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2013

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 116 PGDBM.

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17.

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Analysis of factors causing beneficiary satisfaction on service quality with special reference to technical colleges in Sr Lanka by

Amunugama, H.E.M.A.W.S

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2013

Availability: Items available for reference: Main Library: Not for loan (2)Location, call number: Reference Section 042 MBA, ...

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18.

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Analysis of factors causing customer satisfaction on service quality in commercial banks of Sri Lanka by

Herath, H.M. Aruna Kumari

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2012

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 092 PGDBM.

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19.

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A study on factors influencing customer satisfaction on the services offered by the administration of the national universities of Sr Lanka by

Upananda, D.D

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2013

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 034 MBA.

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20.

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Impact of service quality on customer satisfaction in hotels by

Kumarathunga, H.M.Upathissa

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2015

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 051 MBA.

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