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Supply chain management strategy, planning,and operation by

Chopra, Sunil
Meindl, peter

Language: English Language

Publication details: Delhi Pearson education 2001 2001

Availability: Items available for loan: Main Library (2)Location, call number: Reference Section 658.7CHO, ...

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Services marketing: integrating customer focus across the firm by

Zeithaml, Valarie A
Bitner, Mary Jo

Edition: 3rd.

Language: English Language

Publication details: New Delhi Tata McGraw-Hill 2003 2003

Availability: Items available for loan: Main Library (2)Location, call number: Lending Section 658.8ZEI, ...

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Service management and marketing customer management in service competition by

Gronroos, Christian

Edition: 3rd.

Publication details: West Sussex John Wiley & sons 2007 2007

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.8GRO.

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50 activities for developing leaders by

Hart, Lois B

Publication details: New Delhi Ane books 2004 2004

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.4092HAR.

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How to profitably delight your customers by

Mather, Hal

Publication details: Oxford Butterworth 2001 2001

Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.812MAT.

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Help desk management in a week by

Chapman, Jacqueline

Publication details: London Hodder & Stoughton 2003 2003

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812CHA.

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50 activities for achieving excellent customer service by

Doane, Darryl S
Sloat, Rose D

Publication details: New Delhi Ane books 2004 2004

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812DOA.

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101 ways to boost customer satisfaction by

Foster, Timothy R.V

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812 FOS.

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Managing supply chains; a logistics approach by

Coyle, John J
Langley, C. John
Novack, Robert A
Gibson, Brian J

Edition: 9th.

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New Delhi Cengage Learning 2013

Availability: Items available for loan: Main Library (2)Location, call number: Reference Section 658.7MAN, ...

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The professional service firm50, or, Fifty ways to transform your "department" into a professional service firm whose trademarks are passion and innovation! / by Tom Peters. by

Peters, Thomas J

Series: Reinventing work

Edition: 1st ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New York : Knopf, 1999

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Contributor biographical information
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Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812PET.

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11.

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Value-based marketing for bottom-line success : 5 steps to creating customer value / J. Nicholas De Bonis, Eric Balinski & Phil Allen. by

DeBonis, J. Nicholas
Balinski, Eric W
Allen, Phil, 1953-

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New Delhi Tata McGraw-Hill 2002

Online resources:

Contributor biographical information
Publisher description

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.8DEB. Makandura Library (1)Location, call number: Lending Section 658.8 DEB.

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It's the customer, stupid! : 34 wake-up calls to help you stay client-focused Michael Aun. by

Aun, Michael

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Hoboken, N.J. : Wiley, c2011

Availability: Items available for loan: Main Library (2)Location, call number: Reference Section 658.812AUN, ...

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Demand-driven inventory optimization and replenishment : creating a more efficient supply chain by

Davis, Robert A

Edition: 2nd.ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New Jersey John Wiley 2016

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Availability: Items available for loan: Main Library (4)Location, call number: Reference Section 658.787DAV, ...

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14.

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The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business by

Scott, David Meerman

Edition: Revised and expanded edition.

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New Jersey John Wiley 2016

Availability: Items available for loan: Main Library (3)Location, call number: Reference Section 658.8SCO, ...

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15.

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Services marketing : people, technology, strategy Jochen Wirtz, Christopher Lovelock. by

Lovelock, Christopher H
Wirtz, Jochen

Edition: 8th ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New Jersey World Scientific 2016

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.8 WIR.

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