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Closing techniques that really work by

Schiffman, Stephan

Edition: 3rd.

Publication details: Avon Adams media 2004 2004

Availability: Items available for loan: Main Library (2)Location, call number: Lending Section 658.85SCH, ...

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Pay attention how to listen, respond, and profit from customer feedback by

Thomas, Ann
Applegate, Jill

Publication details: New jersey John wiley 2010 2010

Availability: Items available for loan: Main Library (3)Location, call number: Reference Section 658.812THO, ...

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Maximarketing the new direction in advertising, promotion, and marketing strategy by

Rapp, Stan
Collins, Thomas L

Publication details: New Delhi Mcgraw-Hill 1987 1987

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.8RAP.

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Making customer service happen a simple and effective guide to achieving unbellevable customer satisfaction while reducing your costs by

Lake, Neville
Hickey, Kristin

Publication details: Warriewood Business Publishing 2006 2006

Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.812LAK.

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Miller and freund's probability and statistics for engineers by

Johnson, Richard A

Edition: 5th.

Publication details: 1994

Availability: No items available.

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Mastering marketing a comprehensive introduction to the sklls of developing your company's revenue by

Ruskin-Brown, Ian

Publication details: New Delhi Vikas Books 2003 2003

Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.8RUS.

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Commonsense direct & digital marketing by

Bird, Drayton

Edition: 5th.

Publication details: New Delhi Kogan Page 2008 2008

Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.872BIR.

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Entrepreneurial management by

Calvin, Robert J

Series: The Mcgraw-Hill executive MBA series

Language: English Language

Publication details: New Delhi Tata McGraw-Hill 2004 2004

Availability: Items available for loan: Main Library (2)Location, call number: Lending Section 658.421CAL, ...

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Everthing you should know about public relations by

Davis, Anthony

Publication details: New Delhi Kogan Page 2003 2003

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 659.2DAV.

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Help desk management in a week by

Chapman, Jacqueline

Publication details: London Hodder & Stoughton 2003 2003

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812CHA.

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Analysis of factors in connection with passport delivery procedure in the department of immigration and emigration of Sri Lanka towards customer satisfaction by

Priyantha, U.H

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2011

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 024 MBA.

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12.

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A study on service quality and customer satisfaction with special reference to state commercial banks in Mannar District by

Ravel, Leenus Rex Siron

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2012

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 056 PGDBM.

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13.

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Factors influencing customer satisfaction on perceived service quality: with special reference to technical colleges in Sri Lanka by

Edirisinghe, E.A.N.D

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2009

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 062 PGDBM.

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14.

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Analysis of factors relating to service dimensions towards customer satisfaction: with special reference to life insurance market in Sri Lanka by

Udayasiri, P.L.Sarath

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2013

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 093 PGDBM.

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15.

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Impact of service quality dimension on customer satisfaction with special reference to the managers views of C.E.B. customer service centers in a few selected areas in Gampaha District by

Haputhanthri, R.K

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2014

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 159 PGDBM.

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16.

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Impact of service quality dimension toward customer satisfaction with special reference to Bank of Ceylon by

Jayarathne, E.M

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2015

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 211 PGDBM.

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