| 000 | 00475 a2200169 4500 | ||
|---|---|---|---|
| 020 | _a0071418210 | ||
| 082 |
_a658 _bGEO |
||
| 090 |
_c4167 _d5192 |
||
| 100 | _aGeorge, Michael L. | ||
| 245 |
_aLean six sigma for service _bhow to use lean speed and six sigma quality to improve services and transactions |
||
| 260 |
_aNew York _bMcGraw Hill _c2003 _g2003 |
||
| 300 |
_axiv, 386p. _c25cm |
||
| 650 | _aTRADACTION | ||
| 650 | _aSIXSIGMA | ||
| 650 | _aQUALITY | ||
| 942 | _cSR | ||
| 999 |
_c33123 _d33123 |
||