000			00390 a2200157 4500
020			_a0750621249
082			_a658.5 _bOAK
090			_c5179 _d6850
100			_aOakland, John S.
245			_aTotal quality management
260			_aOxford _bButerwoth Heinemann _c1995 _g1995
300			_axii, 370p. _c25cm.
650			_aQuality management
700			_aPorter, Leslie J.
942			_cSR
999			_c34073 _d34073