000 00384 a2200145 4500
999 _c35210
_d35210
003 WUSLLib
008 200924b ||||| |||| 00| 0 eng d
082 _a658.8
_bGIL
100 _aGilmore, Audrey
_918481
245 _aServices, marketing and management
260 _aNew Delhi:
_bSAGE,
_c2003
300 _a215p.;
_c25cm.
650 _aManagement of marketing
_9394
942 _cSR
_2ddc