000			00465 a2200169 4500
999			_c36408 _d36408
003			WUSLLib
008			200930b ||||| |||| 00| 0 eng d
020			_a0750639539
041			_aEnglish
082			_a658.4063 _bBES
100			_aZairi, Mohamed _eed. _918986
245			_aBest practice: _bprocess innovation management
260			_aOxford: _bButterworth-Heinemann, _c1999
300			_axxx, 423p.; _c23cm.
650			_aManaging Change _9482
942			_cSR _2ddc