000 00367 a2200145 4500
020 _a0750638117
082 _a658.4038
_bBRU
090 _c8574
_d11860
100 _aBurton, Noel
245 _aHow to manage the I.T. helpdesk
260 _aOxford
_bButterworth - Heinemann
_c1997
_g1997
300 _axiv, 220p.
_c25cm.
650 _aSTRATEGIC MANAGEMENT
942 _cSR
999 _c37218
_d37218