000 00639 a2200229 4500
999 _c38628
_d38628
003 WUSLLib
008 170104b xxu||||| |||| 00| 0 eng d
020 _a8178084406
041 _aEnglish
082 _a658.812
_bBUR
100 _aBurnett, Ken
_91544
245 _aThe handbook of key customer relationship management
260 _aSingapore
_bPearson Education
_c2001
_g2001
300 _axix, 401p.
_c23cm.
650 _aCustomer relations
_91545
650 _aMarketing
_91546
650 _aSales
_9392
650 _aOrganizations
_91547
650 _aBusiness
_91548
650 _aInformation technology
_91549
942 _cSR
_2ddc