| 000 | 00498 a2200193 4500 | ||
|---|---|---|---|
| 020 | _a0749432365 | ||
| 082 |
_a658.812 _bCOO |
||
| 090 |
_c10303 _d14572 |
||
| 100 | _aCook, Sarah | ||
| 245 |
_aCustomer care _bhow to create an effective customer focus |
||
| 250 | _a3rd | ||
| 260 |
_aLondon _bKogan Page _c2000 _g2000 |
||
| 300 |
_aviii, 215p. _c24cm. |
||
| 650 | _aMANAGEMENT | ||
| 650 | _aMANAGEMENT OF MARKETING | ||
| 650 | _aSALES PROMOTION | ||
| 650 | _aCUSTOMER RELATIONS | ||
| 942 | _cSR | ||
| 999 |
_c38815 _d38815 |
||