| 000 | 00520 a2200181 4500 | ||
|---|---|---|---|
| 020 | _a0471644099 | ||
| 082 |
_a658.812 _bCUS |
||
| 090 |
_c10310 _d14581 |
||
| 100 |
_aBrown, Stanley A _eed. |
||
| 245 |
_aCustomer relationship management _ba strategic imperative in the world of e-business |
||
| 260 |
_aToronto _bJohn Wiley _c2000 _g2000 |
||
| 300 |
_axxviii, 345p. _c24cm. |
||
| 650 | _aMANAGEMENT | ||
| 650 | _aMANAGEMENT OF MARKETING | ||
| 650 | _aSALES PROMOTION | ||
| 650 | _aCUSTOMER RELATIONS | ||
| 942 | _cSR | ||
| 999 |
_c38822 _d38822 |
||