000			00395 a2200157 4500
020			_a0761916121
082			_a658.8 _bHAN
090			_c10530 _d14900
100			_aSwartz, Teresa A. _eed.
245			_aHandbook of services marketing & management
260			_aLondon _bSage _c2000 _g2000
300			_aix, 521p. _c28cm.
650			_aMARKETING
700			_aIacobucci, Dawn _eed.
942			_cSR
999			_c39037 _d39037