000 00421 a2200157 4500
020 _a812032241X
082 _a658.800285
_bESE
090 _c10634
_d15070
100 _aRust, Roland T.
_eed.
245 _aE-service
_bnew directions in theory and practice
260 _aNew Delhi
_bPrentice-Hall
_c2002
_g2003
300 _axii, 335p.
_c22cm.
650 _aGeneral management
700 _aKannan, P.K.
_eed.
942 _cL
999 _c39131
_d39131