000			00365 a2200145 4500
020			_a8175541504
082			_a658.812 _bFOS
090			_c10739 _d15234
100			_aFoster, Timothy R.V.
245			_a101 Ways to boost customer satisfaction
260			_aNew Delhi _bKogan page _c1997 _g1997
300			_a160p. _c21cm.
650			_aCustomer relations
942			_cL
999			_c39234 _d39234