| 000 | 00399 a2200157 4500 | ||
|---|---|---|---|
| 020 | _a0761932968 | ||
| 082 |
_a658.812 _bSET |
||
| 090 |
_c10742 _d15254 |
||
| 100 | _aSeth, Rakesh | ||
| 245 |
_aCreating customer delight _bthe how and why of crm |
||
| 260 |
_aNew Delhi _bResponse books _c2005 _g2005 |
||
| 300 |
_a154p. _c20cm. |
||
| 650 | _aCustomer relations | ||
| 700 | _aSeth, Kirti | ||
| 942 | _cL | ||
| 999 |
_c39237 _d39237 |
||