000 00375 a2200145 4500
020 _a1853963135
082 _a658.812
_bREL
090 _c10760
_d15270
100 _aButtle, Francis
_eed.
245 _aRelationship marketing
_btheory and practice
260 _aLondon
_bPaul chapman
_c1996
_g1996
300 _axii, 202p.
_c23cm.
650 _aCUSTOMER RELATIONS
942 _cL
999 _c39254
_d39254