| 000 | 00379 a2200157 4500 | ||
|---|---|---|---|
| 020 | _a1853962937 | ||
| 082 |
_a658.562 _bMAN |
||
| 090 |
_c10943 _d15590 |
||
| 100 |
_aKunst, Paul _eed. |
||
| 245 | _aManaging service quality | ||
| 260 |
_aLondon _bPaul chapman _c1995 _g1995 |
||
| 300 |
_ax,190p. _c24cm |
||
| 650 | _aQuality control | ||
| 700 |
_aLemmink, Jos _eed. |
||
| 942 | _cL | ||
| 999 |
_c39431 _d39431 |
||