000			00457 a2200169 4500
999			_c39883 _d39883
003			WUSLLib
008			180214b n
020			_a0070530424
020			_a9780070495098
041			_aEnglish
082			_a658.8 _bZEI
100			_aZeithaml, Valarie A. _910382
245			_aServices marketing: _bintegrating customer focus across the firm
250			_a3rd.
260			_aNew Delhi _bTata McGraw-Hill _c2003 _g2003
300			_axx, 668p. _c25cm.
650			_aMarketing _910383
650			_aCustomer services _91617
650			_aCustomer relationship _910384
650			_aMarketing communication _93850
650			_aEconomic effect _910385
700			_aBitner, Mary Jo _910386
942			_cL _2ddc