000			00380 a2200145 4500
020			_a007470978X
082			_a658.812 _bRIC
090			_c13253 _d19464
100			_aRichard, Darlene D.
245			_aThe customer response management hand book
260			_aNew Delhi _bTata McGraw - Hill _c2002 _g2002
300			_axiv, 546p. _c24cm.
650			_aCUSTOMER RELATIONS
942			_cL
999			_c41596 _d41596