| 000 | 00598 a2200205 4500 | ||
|---|---|---|---|
| 999 |
_c41604 _d41604 |
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| 003 | WUSLLib | ||
| 008 | 161108b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9812531432 | ||
| 082 |
_a658.8 _bGRO |
||
| 100 |
_aGronroos, Christian _9110 |
||
| 245 |
_aService management and marketing _ba customer relationship management approach |
||
| 250 | _a2nd. | ||
| 260 |
_aNew York _bJohn Wiley & sons _c2000 _g2000 |
||
| 300 |
_ax, 394p. _c24cm. |
||
| 650 |
_aManagement _923 |
||
| 650 |
_aCustom service _9111 |
||
| 650 |
_aService industries _9112 |
||
| 650 |
_aMarketing management _9113 |
||
| 942 |
_cL _2ddc |
||