| 000 | 00366 a2200157 4500 | ||
|---|---|---|---|
| 020 | _a8175542055 | ||
| 082 |
_a658.812 _bCOO |
||
| 090 |
_c14284 _d21123 |
||
| 100 | _aCook, Sarah | ||
| 245 | _aCustomer care excellence | ||
| 250 | _a4th. | ||
| 260 |
_aNew Delhi _bKogan page _c2004 _g2004 |
||
| 300 |
_avi, 248p. _c23cm. |
||
| 650 | _aCUSTOMER RELATIONS | ||
| 942 | _cL | ||
| 999 |
_c42482 _d42482 |
||