| 000 | 00458 a2200181 4500 | ||
|---|---|---|---|
| 020 | _a0030288924 | ||
| 082 |
_a658.8 _bHOF |
||
| 090 |
_c16327 _d24738 |
||
| 100 | _aHoffman, K Douglas | ||
| 245 |
_aEssentials of services marketing _bconcepts strategies |
||
| 250 | _a2nd | ||
| 260 |
_aAustralia _bSouth Western _c2001 _g2001 |
||
| 300 |
_axxi, 569p. _c25cm. |
||
| 650 | _aMANAGEMENT | ||
| 650 | _aMARKETING | ||
| 700 | _aBateson, John E.G | ||
| 942 | _cSR | ||
| 999 |
_c44329 _d44329 |
||