| 000 | 00767 a2200265 4500 | ||
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| 999 |
_c44437 _d44437 |
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| 003 | WUSLLib | ||
| 008 | 170111b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a8131501604 | ||
| 020 | _a9788131501603 | ||
| 041 | _aEnglish | ||
| 082 |
_a658.4012 _bSUC |
||
| 100 |
_aMetters, Richard _91898 |
||
| 245 | _aSuccessful service operation management | ||
| 250 | _a2nd. | ||
| 260 |
_aAustralia _bThomson Learning _c2007 _g2007 |
||
| 300 |
_axxii,406p. _c25cm. _eCD |
||
| 650 |
_aControl and quality management _91899 |
||
| 650 |
_aOperation management _91196 |
||
| 650 |
_aStrategic planning _91900 |
||
| 650 |
_aPolicy making _91901 |
||
| 700 |
_aWalton, steve _91902 |
||
| 700 |
_aKing- Metters, Kathryn _91903 |
||
| 700 |
_aPullman, Madeleine _91904 |
||
| 942 |
_cL _2ddc |
||