| 000 | 00423 a2200181 4500 | ||
|---|---|---|---|
| 020 | _a0071244964 | ||
| 082 |
_a658.8 _bZEI |
||
| 090 |
_c17535 _d26975 |
||
| 100 | _aZeithaml, Valarie A. | ||
| 245 | _aServices marketing | ||
| 250 | _a4th | ||
| 260 |
_aBoston _bMcGraw Hill _c2006 _g2006 |
||
| 300 |
_axxvii,708p. _c26cm |
||
| 650 | _aMARKETING | ||
| 700 | _aBitner, Mary Jo | ||
| 700 | _aGremler, Dwayne D | ||
| 942 | _cPR | ||
| 999 |
_c45467 _d45467 |
||