000 00456 a2200157 4500
020 _a1574441507
082 _a368
_bABR
090 _c24576
_d40559
100 _aAbromovitz, Hedy
245 _aInsuring quality
_bhow to improve quality, compliance, customer service, and ethics in the insurance industry
260 _aFlorida
_bSt. Luie press
_c1998
_g1998
300 _aix, 217p.
_c24cm.
650 _aInsurance
700 _aAbromovitz, Les
942 _cSR
999 _c51658
_d51658