| 000 | 00536 a2200205 4500 | ||
|---|---|---|---|
| 020 | _a9780070660076 | ||
| 082 |
_a658.8 _bSER |
||
| 090 |
_c26347 _d45560 |
||
| 100 | _azeithaml, Valarie A. | ||
| 245 |
_aServices marketing _bintegrating customer focus across the firm |
||
| 250 | _a4th. | ||
| 260 |
_aNew Delhi _bTata mcGraw Hill _c1996 _g2009 |
||
| 300 |
_axxix, 743p. _c24cm. |
||
| 650 | _aMANAGEMENT | ||
| 650 | _aMARKETING | ||
| 700 | _aPandit, Ajay | ||
| 700 | _aBitner, Mary Jo | ||
| 700 | _aGremler, Dwayne D. | ||
| 942 | _cL | ||
| 999 |
_c53190 _d53190 |
||