| 000 | 00479 a2200169 4500 | ||
|---|---|---|---|
| 020 | _a9780470028629 | ||
| 082 |
_a658.8 _bGRO |
||
| 090 |
_c28631 _d49873 |
||
| 100 | _aGronroos, Christian | ||
| 245 |
_aService management and marketing _bcustomer management in service competition |
||
| 250 | _a3rd. | ||
| 260 |
_aWest Sussex _bJohn Wiley & sons _c2007 _g2007 |
||
| 300 |
_ax, 483p. _c23cm. |
||
| 650 | _aSERVICE INDUSTRIES-MARKETING | ||
| 650 | _aCUSTOMER SERVICES | ||
| 942 | _cL | ||
| 999 |
_c55242 _d55242 |
||