000 00410 a2200169 4500
020 _a9780750657402
082 _a658.4013
_bOAK
090 _c29245
_d51118
100 _aOakland, John S.
245 _aTotal quality management
_btext with cases
250 _a3rd.
260 _aAmsterdam
_bElsevier
_c2003
_g2003
300 _ax, 483p.
_c24cm.
650 _aMANAGEMENT
650 _aLEADERSHIP
942 _cSR
999 _c55796
_d55796