000			00616 a2200217 4500
020			_a9780470633243
082			_a658.45 _bPOL
090			_c29874 _d52328
100			_aPollan, Stephen M.
245			_aWorkscripts _bperfect phrases for high-stakes conversations
260			_aNew Jersey _bJohn Wiley & Sons _c2011 _g2011
300			_axii, 242p. _c24cm.
650			_aEMPLOYER
650			_aMANAGEMENT
650			_aCOMMUNICATION MANAGEMENT
650			_aINTERPERSONAL COMMUNICATION
650			_aCOMMUNICATION
650			_aEXECUTIVE MANAGEMENT _aEXECUTIVE MANAGEMENT
700			_aMark Levine
942			_cL
999			_c56386 _d56386