000			00614 a2200193 4500
020			_a9780470190388
082			_a658.3145 _bHAN
090			_c30117 _d52796
100			_aSchuman, Sandy _eed.
245			_aThe handbook for working with difficult groups _bhow they are difficult, why they are difficult and what you can do about it
260			_aSan Francisco _bJossey-Bass _c2010 _g2010
300			_aliii, 422p. _c24cm.
650			_aMOTIVATION
650			_aHUMAN RESOURCE MANAGEMENT
650			_aCONFLICT MANAGEMENT
650			_aINTERPERSONAL RELATIONS
650			_aINTERPERSONAL CONFLICT
942			_cPR
999			_c56627 _d56627