| 000 | 00687 a2200217 4500 | ||
|---|---|---|---|
| 020 | _a9781875889518 | ||
| 082 |
_a658.812 _bLAK |
||
| 090 |
_c31524 _d55735 |
||
| 100 | _aLake, Neville | ||
| 245 |
_aMaking customer service happen _ba simple and effective guide to achieving unbellevable customer satisfaction while reducing your costs |
||
| 260 |
_aWarriewood _bBusiness Publishing _c2006 _g2006 |
||
| 300 |
_axi, 112p. _c23cm. |
||
| 650 | _aCustomer Satisfaction | ||
| 650 | _aUnderstanding customers | ||
| 650 | _aService Strategy | ||
| 650 | _aDelivering Service | ||
| 650 | _aService Processes | ||
| 650 |
_aWorksheets _aWorksheets |
||
| 700 | _aHickey, Kristin | ||
| 942 | _cSR | ||
| 999 |
_c58027 _d58027 |
||