| 000 | 00500 a2200193 4500 | ||
|---|---|---|---|
| 020 | _a9788176496575 | ||
| 082 |
_a658.8 _bLAN |
||
| 090 |
_c31877 _d56465 |
||
| 100 | _aLangevin, Roger G. | ||
| 245 |
_aCustomer focus _ba strategy for success |
||
| 260 |
_aNew Delhi _bViva Books _c2004 _g2004 |
||
| 300 |
_ax, 95p. _c22cm. |
||
| 650 | _aQuality improvement | ||
| 650 | _aQuality management | ||
| 650 | _aQuality systems | ||
| 650 | _aMarket research | ||
| 650 | _aProcess management | ||
| 942 | _cL | ||
| 999 |
_c58380 _d58380 |
||