| 000 | 00542 a2200205 4500 | ||
|---|---|---|---|
| 020 | _a8178293897 | ||
| 082 |
_a658.812 _bBAL |
||
| 090 |
_c32080 _d56714 |
||
| 100 | _aBalachandran, S. | ||
| 245 | _aCustomer-driven services management | ||
| 250 | _a2nd. | ||
| 260 |
_aNew Delhi _bResponse Books _c2004 _g2004 |
||
| 300 |
_axiii, 304p. _c22cm. |
||
| 650 | _aManaging information | ||
| 650 | _aServices industries | ||
| 650 | _aDistinguishing characteristics | ||
| 650 | _aMaking of services | ||
| 650 | _aGeneral insurance | ||
| 942 | _cL | ||
| 999 |
_c58583 _d58583 |
||