| 000 | 00513 a2200205 4500 | ||
|---|---|---|---|
| 020 | _a9780340849743 | ||
| 082 |
_a658.812 _bCHA |
||
| 090 |
_c32091 _d56727 |
||
| 100 | _aChapman, Jacqueline | ||
| 245 | _aHelp desk management in a week | ||
| 260 |
_aLondon _bHodder & Stoughton _c2003 _g2003 |
||
| 300 |
_a96p. _c20cm. |
||
| 650 | _aMeasurement | ||
| 650 | _aCustomer services | ||
| 650 | _aRecruiting | ||
| 650 | _aTraining | ||
| 650 | _aCustomers | ||
| 650 |
_aCommunication _aCommunication |
||
| 942 | _cL | ||
| 999 |
_c58594 _d58594 |
||