000 00502 a2200193 4500
020 _a9788180520723
082 _a658.812
_bDOA
090 _c32123
_d56763
100 _aDoane, Darryl S.
245 _a50 activities for achieving excellent customer service
260 _aNew Delhi
_bAne books
_c2004
_g2004
300 _axiii, 257p.
_c28cm.
650 _aTeam task
650 _aService industries
650 _aExecutives
650 _aCustomer services
700 _aSloat, Rose D.
942 _cL
999 _c58626
_d58626