000			00549 a2200205 4500
020			_a9780415635493
082			_a658.4013 _bOAK
090			_c32177 _d56882
100			_aOakland, John S.
245			_aTotal quality management and operational excellence _btext with cases
250			_a4th.
260			_aLondon _bRoutledge _c2014 _g2014
300			_axxiv, 530p. _c25cm.
650			_aChange management
650			_aPerformance
650			_aSelf assessment
650			_aHuman resource management
650			_aCommunication
942			_cSR
999			_c58680 _d58680