| 000 | 00544 a2200217 4500 | ||
|---|---|---|---|
| 020 | _a9780340857663 | ||
| 082 |
_a658.812 _bLAN |
||
| 090 |
_c32188 _d56896 |
||
| 100 | _aLangford-wood, Naomi | ||
| 245 | _aCRM in a week | ||
| 260 |
_aLondon _bHodder & Stoughton _c2002 _g2002 |
||
| 300 |
_a86p. _c20cm. |
||
| 650 | _aCustomer relationship management | ||
| 650 | _aCustomer | ||
| 650 | _aChannels | ||
| 650 | _aCall centers | ||
| 650 | _aHelp desk | ||
| 650 |
_aCompany culture _aCompany culture |
||
| 700 | _aSalter, Brian | ||
| 942 | _cL | ||
| 999 |
_c58691 _d58691 |
||