| 000 | 00509 a2200169 4500 | ||
|---|---|---|---|
| 020 | _a9788176496124 | ||
| 082 |
_a658.812 _bFRI |
||
| 090 |
_c32195 _d56911 |
||
| 100 | _aFriedman, Nancy | ||
| 245 |
_aCustomer service nightmares _b100 tales od the worst experiences possible, and hoe they could have been fixed |
||
| 260 |
_aNew Delhi _bViva Books _c2004 _g2004 |
||
| 300 |
_axi, 149p. _c23cm. |
||
| 650 | _aSales Management | ||
| 650 | _aCustomer relation | ||
| 650 | _aManagement of marketing | ||
| 942 | _cL | ||
| 999 |
_c58698 _d58698 |
||