| 000 | 00487 a2200181 4500 | ||
|---|---|---|---|
| 020 | _a9788179290514 | ||
| 082 |
_a658.512 _bHIL |
||
| 090 |
_c32232 _d56968 |
||
| 100 | _aHill, Nigel | ||
| 245 | _aHandbook for measuring customer satisfaction and loyalty | ||
| 260 |
_aNew Delhi _bInfinity books _c2003 _g2003 |
||
| 300 |
_axiv, 290p. _c21cm. |
||
| 650 | _aCustomer behavior | ||
| 650 | _aCustomer satisfaction | ||
| 650 | _aCustomer relation | ||
| 700 | _aAlexander, Jim | ||
| 942 | _cL | ||
| 999 |
_c58735 _d58735 |
||